Frequently Asked Questions


Q: Where are you located and what are your business hours?

Showroom and Mailing Address:
Leader Trading Company
248 Bowery Street, New York, NY 10012
(212) 677-1982 tel.
(212) 677-0262 fax.
leadertradingusa@gmail.com

Business Hours:
M-F: 9AM-5:30PM (Eastern Standard Time)
Sat: 9AM-5PM
Sun: Closed

Q: What happens after an order is made on this website?
All orders placed on Leadertradingusa.com are treated as requests. As we have a large inventory of products shared between our retail, wholesale and online sales department we will have to verify and pack each order for each customer. Although your credit card information is collected on this website, charges won’t be made to it until an order is packed and confirmed to be ready for shipment. Shortly within 24-48 hours of each order request one of our staff members will be contacting you via e-mail or phone (your choice) to confirm your order and preferred method of shipment.

Q: What payment methods do you currently accept?
All major credit cards are accepted. No charges will be made to your credit card until you have confirmed your order’s total cost with our staff and we have acknowledged that it is ready to ship.

Q: Why are shipping costs “to be determined” and not calculated at the time of ordering?
Shipping costs are determined on a case by case basis, as restaurant equipment comes in various sizes, weight, and degrees of fragility. While some smaller orders can be shipped via UPS and/or Fedex, there are times when restaurants require that their orders be shipped via common carrier on a pallet. In such cases there are cost savings of which a website alone cannot help to assess. After your order is complete via this website one of our staff members will review the order and advise you of the best method to ship.

Q: How long does it take to process my order?
24-48 hours after your order is placed it will be packed and reviewed by our staff. We will also provide a shipping estimate/quote to you. If you accept the costs for the total of the order we will then process it with your credit card information and ship on the next available pickup from our shipping providers/carriers. Estimated time until delivery and/or tracking numbers will be provided to you by our staff once your order is ready to ship.

Q: Can I return items? What’s your return policy?
Items purchased at Leadertradingusa.com can be returned to us within 15 days of the original delivery date. Items cannot be used and/or washed to be returned as they are no longer new and cannot be resold by us. Returns can only happen if the item shipped to you has all of the original packaging, is in the original condition in which you received it, and have not made any contact with foodstuffs, etc.

Return shipping is the responsibility of the purchaser. After the returned merchandise is inspected by our staff a credit will be made to your original method of payment less the original shipping/handling costs.

If an item is deemed to be defective, Leadertradingusa.com will ship a replacement to you after we have received the original defective product. If an item is damaged during shipment our customers must contact us in order to submit a claim with the shipper/shipping method they chose. Leadertradingusa.com reserves the right to charge a restocking fee of up to 25% of the original item cost for returns.

Please contact our staff at leadertradingusa@gmail.com or by telephone at (212) 677-1982 to let us know if you’re planning to return items to us.